Terms of Delivery

All goods will be delivered ex works in accordance with the ICC Incoterms 2000, unless otherwise is expressly stated on the order confirmation.


Time of Delivery – Delays

The company reserves the right to postpone the date of delivery with 30 days. In case of delays attributable to circumstances construed as force majeure, the date of delivery will be postponed for the duration of time any such circumstance is preventing delivery. Furthermore, the company are entitled to either postpone the delivery of an order or to cancel an order, if the customer fails to make payments, for goods previously delivered. This same reservation does not entitle the customer to cancel present orders.



The property of the goods delivered remains to be the company’s until payment, in full, has been effected.



Returns will not be accepted without a preauthorization from Customer Service. Unauthorized returns will be refused or returned to the dealer. Approved returns are subject to a 10% restocking fee plus a 10% restock fee if the merchandise received is not in its original condition and packaging.

Dealers must notify The Fly Company (Fluebinding ApS) of any damaged or defective product within 14 days of receipt of products. Discontinued product will not be accepted for credit or replacement.



Complaints shall be made within 7 days of receipt of the goods, at the latest. Complaints concerning part-deliveries do not entitle the customer to cancel the remainder of an order. Complaints of non-visible damage shall be made within 7 days from the day on which the damage could have first been discovered. Discontinued product will not be accepted for credit or replacement


Exchange of goods 

If shipping costs of returning goods (of any kind) are to be paid by the company, the returning party is required to contact the company with information regarding the return. The company will then arrange for the goods to be picked up and shipped. If this procedure is not followed, we will not cover the costs of the shipment.